At Arbor & Brass, every display is individually handcrafted, finished, inspected, and packaged in North Carolina. Because each piece is made with care, our shipping process differs from mass-produced consumer electronics.

Production Time

Unless otherwise noted on the product page, production begins after your order has been confirmed.

Estimated production times are provided during checkout and may vary depending on:

• Current production volume

• Product edition

• Personalization requests

• Material availability

• Seasonal demand

Estimated production times are not guaranteed but are updated regularly to reflect our current production schedule.

Shipping Notification

Once your display has completed final inspection, you'll receive a shipping confirmation email that includes:

• Carrier information

• Tracking number

• Estimated delivery date

Shipping Methods

Orders are shipped using reputable national carriers such as UPS, FedEx, or USPS, depending on destination and service availability.

The shipping carrier may vary without notice.

Signature Confirmation

Because Arbor & Brass displays are premium handcrafted products, most shipments require an adult signature upon delivery.

This additional security helps protect your purchase from theft and misdelivery.

If signature confirmation is required, it will be indicated during checkout or on your shipping confirmation.

Shipping Insurance

All shipments are insured for their full purchase value while in transit.

If your shipment is lost or damaged before delivery, we'll work directly with the carrier to resolve the issue as quickly as possible.

Delivery Responsibility

Ownership and risk of loss transfer upon confirmed delivery by the shipping carrier.

Please ensure the shipping address provided during checkout is accurate and that someone is available to receive the package when signature confirmation is required.

Arbor & Brass is not responsible for delays caused by:

• Weather

• Natural disasters

• Carrier disruptions

• Customs processing

• Incorrect shipping addresses

• Events outside our reasonable control

Shipping Damage

If your package arrives with visible shipping damage:

1. Photograph the package before opening it.

2. Photograph all packaging materials.

3. Photograph any damaged contents.

4. Contact us within 72 hours of delivery.

Retaining the original packaging helps us process claims with the shipping carrier and expedite a replacement when appropriate.

Lost Packages

If tracking indicates your package has been lost in transit, please contact us.

We'll work with the shipping carrier to investigate and determine the appropriate resolution.

Replacement shipments or refunds are provided after the carrier's investigation has concluded or when sufficient evidence indicates the shipment was lost.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order has not yet shipped, we'll make every reasonable effort to update the shipping address upon request.

If a shipment is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

International Shipping

International shipping may be available for select destinations.

Customers are responsible for any applicable:

• Import duties

• Customs fees

• Taxes

• Brokerage charges

These charges are not included in the purchase price unless explicitly stated during checkout.

International delivery times vary by destination and customs processing.

Multiple Shipments

If your order contains multiple products with different production schedules, Arbor & Brass reserves the right to ship items separately at no additional shipping cost when appropriate.

Environmentally Responsible Packaging

Every Arbor & Brass display is packaged using protective materials selected to safely transport handcrafted hardwood products while minimizing unnecessary waste whenever practical.

Questions

If you have questions regarding your shipment or delivery, we're here to help.

Email: shop@arborandbrass.com

Thank you for supporting American craftsmanship.

Every Arbor & Brass display is carefully made, thoughtfully packaged, and prepared to become part of your home for years to come.