Lifetime Craftsmanship Warranty

Built to Last. Backed for Life.

Every Arbor & Brass display is handcrafted from premium American hardwoods and carefully assembled in North Carolina. We believe meaningful objects should be made once, made well, and enjoyed for generations.

That's why every display is backed by our Lifetime Craftsmanship Warranty.

If a defect in our workmanship or manufacturing prevents your display from functioning as intended, we'll repair or replace it.

It's that simple.

What Is Covered

Our warranty covers defects resulting from our workmanship, including:

• Structural failures of the wooden enclosure

• Joinery and assembly defects

• Manufacturing defects

• Internal electronic component failures during normal use

• Display failures due to manufacturing defects

• Factory-installed brass components

• Factory finishes that fail due to workmanship

What Isn't Covered

Because every display is made from natural hardwood, some characteristics are expected and celebrated.

The warranty does not cover:

• Natural variation in wood grain, figure, or color

• Small changes in wood appearance over time

• Damage caused by abuse, misuse, or accidents

• Water or liquid damage

• Fire or extreme heat exposure

• Unauthorized modifications or repairs

• Cosmetic damage caused after delivery

• Damage resulting from improper power supplies or electrical events

Wood is a living material. Slight movement, color changes, and the development of character over time are normal and are part of what makes every Arbor & Brass display unique.

Our Repair Philosophy

Whenever possible, we prefer to repair rather than replace.

Every display carries its own story—including its unique grain, craftsmanship, and serial number. If your display ever requires service, our first priority is preserving the piece you've come to own.

If repair isn't possible, we'll replace the affected component or, if necessary, the entire display.

Software Support

Your display receives firmware updates designed to improve stability and functionality.

Software updates are provided at our discretion and may include:

• Performance improvements

• Bug fixes

• Security updates

• New features

• User experience enhancements

Lifetime Means Lifetime

We intend for Arbor & Brass displays to become heirloom pieces.

As long as we remain in business, we'll continue supporting products covered under this warranty.

Even after your warranty would traditionally expire elsewhere, we'll continue making every reasonable effort to repair your display.

Transferability

The Lifetime Craftsmanship Warranty follows the display—not just the original owner.

If you gift or pass your display to someone else, the warranty transfers with it.

How to Request Service

If something isn't right, we're here to help.

Please contact us with:

• Your serial number

• A description of the issue

• Photos or video, if applicable

We'll work with you to determine the best solution.

Email:

[email protected]

Warranty Limitations

This warranty applies only to defects in materials and workmanship under normal residential use.

To the fullest extent permitted by law, Arbor & Brass is not responsible for incidental or consequential damages, including loss of use or indirect financial loss.

Some jurisdictions do not allow certain limitations on implied warranties or incidental damages. In those locations, portions of these limitations may not apply.

This warranty gives you specific legal rights, and you may also have other rights that vary by state or country.

Thank you for supporting American craftsmanship.

We hope your Arbor & Brass display becomes part of your home—and your family's story—for many years to come.